Introduction.

At RapidTalk.ai, we recognize the importance of privacy and are fully committed to protecting the personal information that we collect from our users. This Privacy Policy explains in detail how we collect, use, share, store, and protect your personal information when you interact with our website, services, applications, and other digital properties (collectively referred to as the “Services”).

By accessing or using the Services, you are agreeing to this Privacy Policy and consenting to the practices described herein. RapidTalk.ai, located at 340 Royal Poinciana Way, Ste 328/165, Palm Beach, FL 33480, operates in accordance with applicable data privacy laws, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other regional privacy laws where we operate.

Information We Collect.

RapidTalk.ai collects the following categories of information in compliance with applicable laws and for the express purposes outlined in this policy:

1. Personally Identifiable Information (PII): Includes but is not limited to name, email address, phone number, payment details (credit card, bank details), and any other information that could identify you directly or indirectly when provided by you during registration, purchase, or engagement with our Services.
2. Device and Technical Information: Includes IP address, browser type, operating system, device identifiers, cookies, log files, and usage data such as timestamps and referral URLs that help us optimize the delivery of Services.
3. Sensitive Information: In certain cases, and with explicit consent, we may collect information considered sensitive, such as biometric data, location data, or payment verification details, to provide enhanced services or security features.
4. Transactional Information: This includes details of any transactions you carry out through our Services, including purchases, account balances, and subscriptions. We may retain transaction history and related information to provide ongoing support, fulfill orders, or resolve disputes.
5. Communications and Interactions: Any correspondence, customer service interactions, or support requests may be stored and reviewed for quality control, training, and legal purposes.

Purpose of Data Collection.

RapidTalk.ai collects your personal information for a variety of reasons directly linked to the operation and improvement of our Services, which may include:

1. Service Provision and Maintenance
2. Improvement and Personalization
3. Transaction Processing
4. Legal Compliance
5. Security and Fraud Prevention
6. Marketing and Communication

Legal Grounds for Data Processing.

We process your personal data based on the following legal justifications:

1. Consent
2. Contractual Necessity
3. Legitimate Interests
4. Compliance with Legal Obligations

Data Retention.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Retention periods are based on several factors, including the nature of the data, the purpose for which it was collected, and any legal or contractual obligations.

When personal data is no longer needed, it will be securely deleted or anonymized.

Data Security.

RapidTalk.ai takes security seriously and employs advanced security measures, including encryption, secure socket layer (SSL) technology, firewalls, and access controls, to protect your data from unauthorized access, loss, misuse, alteration, or disclosure. However, no system is fully immune to cyber threats, and we cannot guarantee the absolute security of your data. Any unauthorized access or data breach will be handled in accordance with applicable laws and our internal incident response procedures.

Data Sharing and Third-Party Disclosures.

We may share your personal data with trusted third parties only in the following situations:

1. Service Providers
2. Business Transfers
3. Legal Obligations
4. Aggregate Data

International Data Transfers.

Your personal information may be transferred to, and processed in, countries outside of your region of residence, including the United States. By using the Services, you consent to the transfer of your data to these locations. We ensure that such transfers are conducted in compliance with applicable data protection laws, including the GDPR, and that appropriate safeguards are in place, such as Standard Contractual Clauses or Privacy Shield certifications.

Your Rights and Choices.

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

1. Access
2. Correction
3. Deletion
4. Data Portability
5. Withdrawal of Consent

Cookies and Tracking Technologies.

What Are Cookies?
Cookies are small text files that are placed on your device by websites you visit. They are used to make websites work more efficiently, to provide personalized experiences, and to track website performance.

Types of Cookies We Use
→ Essential Cookies
→ Performance Cookies
→ Functional Cookies
→ Targeting/Advertising Cookies

‍How We Use Cookies
→ Authenticate users and prevent fraudulent use of accounts
→ Remember your preferences and settings
→ Analyze traffic and usage patterns to improve website functionality
→ Deliver targeted advertisements based on your browsing behavior

Third-Party Cookies
We may also allow third-party service providers to place cookies on your device for advertising, analytics, and performance monitoring. These cookies are governed by the privacy policies of the respective third-party services.

Managing Your Cookies
Most browsers allow you to manage or block cookies through the browser settings. You can typically control cookies by adjusting your browser’s preferences. Please note that blocking or deleting cookies may impact the functionality of our website.

Data Processing Agreement (DPA)

Introduction
This Data Processing Agreement (“DPA”) is an agreement between RapidTalk.ai and the customer (“Controller”) to ensure compliance with data protection laws and to regulate the processing of personal data. This DPA supplements any other agreements between the parties regarding the use of RapidTalk.ai’s Services.

Definitions
→ Controller: The entity that determines the purposes and means of processing personal data.
→ Processor: RapidTalk.ai, which processes personal data on behalf of the Controller.
→ Data Subject: The individual whose personal data is processed.
→ Personal Data: Any information related to an identified or identifiable individual.
→ Processing: Any operation performed on personal data, such as collection, storage, use, or disclosure.

Processing of Personal Data
→ Scope of Processing: RapidTalk.ai shall process personal data only on documented instructions from the Controller and solely for the purposes defined in the service agreement.
→ Types of Data: Personal data processed may include but is not limited to contact information, transactional data, and user preferences.
→ Duration of Processing: RapidTalk.ai shall process personal data for the duration of the service agreement unless otherwise required by law.

Obligations of the Processor
→ Confidentiality: All personnel and subcontractors are bound by confidentiality.
→ Security Measures: Includes encryption, access controls, and regular audits.
→ Subprocessors: Must adhere to the same standards as this DPA.

Data Subject Rights
RapidTalk.ai shall assist the Controller in responding to requests from Data Subjects under applicable laws.

Data Breach Notification
In the event of a breach, RapidTalk.ai will notify the Controller without undue delay and provide all relevant information.

Data Transfers
Where transfers outside of the EEA occur, appropriate safeguards (e.g., SCCs) will be used.

Termination
Upon termination, RapidTalk.ai will return or delete personal data unless storage is legally required.

Liability and Indemnification
RapidTalk.ai’s liability is limited to direct damages. The Controller indemnifies RapidTalk.ai against claims arising from the Controller’s non-compliance.

Governing Law
This DPA is governed by the laws of the State of Florida, USA.

Children’s Privacy.

Our Services are not intended for children under the age of 13. We do not knowingly collect personal data from individuals under this age. If we learn that we have inadvertently collected such data, we will take immediate steps to delete it.

Limitation of Liability.

RapidTalk.ai, its officers, directors, employees, and agents are not liable for any damages resulting from the unauthorized access, loss, or alteration of your personal data, except where such liability is expressly required by applicable law.

Indemnification.

You agree to indemnify, defend, and hold harmless RapidTalk.ai and its affiliates from any claims, damages, liabilities, or expenses (including legal fees) arising from your use of the Services, any breach of this Privacy Policy, or any violation of applicable laws.

Changes to This Privacy Policy

We may update or modify this Privacy Policy at any time. Any significant changes will be communicated to users via email or through a prominent notice on our website.

Contact Us.