Our founding story

Carl had seen it all. From scaling 1,500+ franchises to interviewing operators on his podcast, he knew one truth: when phones don’t get answered, money gets left on the table.

Sarah came from a different angle. As a former national research strategist and CMO, she was obsessed with the moments that shape a brand’s reputation — and how most businesses miss those moments because they’re busy, under-resourced, or moving too fast.

They met at the perfect time. Carl had the firsthand operator pain. Sarah had the obsession with scalable customer experience.

Together, they built RapidTalk.ai — a smarter, human-first solution that answers calls, books appointments, and boosts conversions 24/7. No more missed leads. No more overworked staff. Just better conversations, on autopilot.